The parent fee is comprised of the tuition fee and composite levy:
The tuition fee pays for the teaching and educational programs.
The composite levy pays for camps, excursions and recurrent expenses such as books and stationary, texts, art and technology supplies and healthcare.
We try and make every effort to make the education offered as affordable as possible and are committed to working with families in genuine hardship. Billing and Customer Support teams work very hard with all families to assist wherever possible.
Online Payments – FAQ
Where can payments be made?
- 911±¬ÁÏÍø’s Community Portal.
What telephone number should be used to enquire on a payment?
What email address should be used to enquire on a payment or report a billing issue?
- billing@alsiraat.vic.edu.au
What email address should be used to enquire on reprinting a receipt?
- billing@alsiraat.vic.edu.au
Is the Payments site secure?
Yes. Your online transactions are secure. We protect this information using a GeoTrust Rapid SSL certificate. This ensures your information is safely encrypted.
Is the credit card information secure?
911±¬ÁÏÍø does not store, process or transmit card details at any stage during the payment transaction. All card information is posted directly to the NAB Transact Payment Gateway.
This gateway meets the Payment Card Industry Data Security Standards (PCI-DSS)
How do I cancel, or get a refund for a transaction?
If you believe that there has been an error in debiting your account, you should notify us directly on
(03) 9407 7021 as soon as possible so that we can resolve your query more quickly.
Alternatively, you can take it up directly with your financial institution.
If we conclude, as a result of our investigations, that your account has been incorrectly debited, we will respond to your query by providing for your financial institution to adjust your account accordingly. We will also notify you of the amount by which your account has been adjusted.
If we conclude, as a result of our investigations, that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding.